Privacy Policy for Scaled Opening
Scaled Opening ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our online platform, engage with our services, or interact with us. Our services include custom reptile enclosure doors, security screen doors, glass sliding doors, bi-fold doors, door repair and maintenance, and architectural door solutions.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1. Personal Information You Provide Directly to Us
We collect information that you directly provide to us, which may include:
- Contact Information: Your name, email address, postal address, and telephone number when you inquire about our services, request a quote, or sign up for our communications.
- Project Details: Information related to your door customisation, installation, or repair needs, including measurements, design preferences, property details, and specific requirements for reptile enclosures or architectural solutions.
- Communication Data: Records of your correspondence with us, such as emails, phone calls, or online chat messages.
- Feedback and Reviews: Any feedback, testimonials, or reviews you provide regarding our services.
1.2. Information Collected Automatically
When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This includes:
- Usage Data: Information about how you interact with our site, such as pages viewed, links clicked, and the duration of your visit.
- Technical Data: Your IP address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access our online platform.
- Cookies and Tracking Technologies: Information gathered through cookies, web beacons, and similar technologies to enhance your browsing experience and analyse site usage.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To deliver our specialty door manufacturing, installation, repair, and maintenance services, process your requests, and manage your projects.
- To Communicate With You: To respond to your inquiries, provide quotes, send service updates, and communicate about your projects.
- For Marketing and Promotional Purposes: To send you information about our new services, offers, or news that may be of interest to you, in accordance with your communication preferences.
- To Improve Our Online Platform and Services: To understand how our online platform is used, identify areas for improvement, and develop new features or services.
- For Security and Fraud Prevention: To protect our online platform, services, and customers from fraudulent activity and security breaches.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing assistance, and professional services.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with other third parties with your explicit consent.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
6. International Data Transfers
While Scaled Opening operates primarily within Australia, some of our service providers may be located outside of Australia. In such cases, we take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Scaled Opening
17 Anaconda Avenue,
Suite 3,
Darwin, Northern Territory, 0800
Australia